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Aumanns at Warrandyte /Themes/Aumanns.2.2/ http://shop.aumannsproduce.com.au/
  • HAMPERS & PLATTERS

    HAMPERS & PLATTERS

    • Fruit & Veg Platters
  • FRUIT

    FRUIT

    • FRUIT All
    • Apple & Pears
    • Bananas
    • Berries & Grapes
    • Citrus
    • Stonefruit & Avacodo
    • Tropical Fruit & Melons
    • Organic Fruit
  • VEGETABLES

    VEGETABLES

    • VEGETABLES All
    • Asians & Bok Choy
    • Asparagus,Artichokes & Fennel
    • Broccoli & Cauliflower
    • Cabbage, Kale & Brussel Sprouts
    • Capsicum & Cauliflower
    • Carrots, Celery & Parsnips
    • Corn
    • Cut Vegetables, Lettuce & Spinach
    • Eggplant, Zucchini & Cucumber
    • Fresh Herbs, Garlic, Ginger & Chillies
    • Mushrooms
    • Onions & Leeks
    • Peas, Beans, Okra & Squash
    • Potatoes & Pumpkin
    • Rhubarb & Silverbeet
    • Tomatoes
    • Turnips & Root Veg
    • Organic Vegetables
  • GROCERIES

    GROCERIES

    • GROCERIES All
    • Breakfast
    • Baking
    • Beans, Grains, Pulses & Rice
    • Canned Goods, Soups & Canned Fruit
    • Coffee & Tea
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    • Stock & Seasonings
  • DAIRY & FRIDGE

    DAIRY & FRIDGE

    • DAIRY & FRIDGE All
    • Water, Cold & Soft Drinks
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    • Yoghurts & Dessert
  • DELI

    DELI

    • DELI All
    • Deli Meat
    • Ham & Bacon
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  • ASIAN SPECIALTY

    ASIAN SPECIALTY

    • ASIAN SPECIALTY All
    • Asian Drinks
    • Asian Fridge
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    • Asian Pantry
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    • Asian Vinegar
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  • SNACKS

    SNACKS

    • SNACKS All
    • Biscuits
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  • BAKERY

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    • Healthy Bake
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  • HOUSEHOLD & HYGIENE

    HOUSEHOLD & HYGIENE

    • HOUSEHOLD & HYGIENE All
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  • EGGS

    EGGS

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    • Free Range Eggs
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  • VEGAN GOODS

    VEGAN GOODS

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    • Vegan Dips
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Help - Purchase and Delivery

  • >
  • Purchase and Delivery

Help

Welcome to our help center where hopefully all the questions you have are answered, if not, please do not hesitate to contact us

Getting Started

Do you serve my area?

We offer a zone based delivery service across different days / times depending on where you're located.
If delivery is not available during checkout you can use our convenient click & collect service.
You can always use the delivery checker to enter your postcode to see if we deliver to your suburb.

Is there a minimum order amount?

Delivery Orders: $70 minimum
Pickup Orders: $50 minimum

How do I register?

If you are a pre-existing Aumanns at Warrandyte loyalty member then you already exist in our system & just need to create a web password
Click Login in the menu bar then click 'Forgot my password' put in your email address & use the password reset link that will be emailed to you as this will set your web password & from there you can login.

If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.

What happens if I forget my password?

Just click the “Forgot my password” link on the Login Page and enter your email address.You will then receive an email with a link, which you can use to reset your password within 24 hours.

Pickup & Delivery Information

What are the fees?

Delivery - is a flat fee of $10, all available options are shown during checkout.
Free delivery - Orders over $150 will receive free delivery.

What are the order cutoff times?

For Delivery: Order by midnight for next day delivery before 3pm.
For Pickup: Order by 3pm for same day pickup (after 2 hours).

When will my order be ready?

During checkout you have nominated your pickup or delivery option.
When we pick & pack your order & you will receive 2 emails - Payment Receipt from Eway & Order Completed email from us.
For pickup orders this means your order is ready for pickup.
For deliveries - your order will be delivered by 3pm on the day you have selected.

Delivery – What if im not home?

If no one is home, goods will be left unattended in the most appropriate location.
Typically under-cover.
Note - due to OH&S conditions we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.

Orders

How do I place an order?

Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.

How do I make a change to my order?

Unfortunately once your order has been placed you have no way of altering it online.
Please contact us as soon as possible and our support team will be able to assist.

What is your cancellation policy?

In the event that you will need to cancel your order please contact us ASAP
Items that have been prepared specifically for your order may not be subject to cancellation.

Can I change, cancel or add items to my order?

Unfortunately once your order has been placed you have no way of altering it online.
Please contact us and our support team will be able to assist.

What happens if you dont have an item ordered in stock?

Where products are unavailable, we will choose the best substitution item on your behalf, under the current circumstances, we’re unable to communicate substitutions, but rest assured we will substitute the best available item.

What is your pricing policy / How am I charged for weighed items?

You’re only charged on the actual goods as supplied.
Products that have an approx weight should be considered as having an estimated price online which is based on an average weight.
When your order is picked the actual weight may be different & this may affect the final price you pay.
A full breakdown is shown on your tax invoice sent to your email, including the final qty & pricing for the items supplied.

How do I report a problem with my order?

If you have any problems with your order please let us know within 24 hours of receiving your products.
Please provide any details about the problem with your order, we can be reached via the contact us page

Payments

What are the payment options?

We accept Visa & Mastercard
All payments are securely processed by eWay.

Is the shop secure?

Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
 
Location

150 Harris Gully Rd
Warrandyte, VIC, 3113

About us
  • Aumanns at Warrandyte
  • Contact Us
Customer Service
  • Purchase & Delivery Help
  • Returns Policy
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Need Help?

(03) 9844-3464 
[email protected]
ABN  85 614 812 449

 
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Copyright © Aumanns at Warrandyte. All Rights Reserved
Integrated Commerce by natPOS
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